FAQ

  • Where do you ship from?

We probably ship from New York.

  • How DOES sizing work?

Most of our pieces are adjustable and come in a standard one size fits all and can fit up to 2xl.

Our luxury silk kaftans are custom made with your measurements. 

  • What's Your Refund Policy? ALL SALES ARE FINAL?

We are unable to offer refunds or exchanges on purchases
Should you have any questions or concerns regarding your
purchase, please do not hesitate to reach out to us for assistance. We are here to help in any way we can within the limitations of our policy.

  • WHICH MEASUREMENTS ARE NEEDED FOR THE SILK KAFTAN?

A B C & YOUR HEIGHT

  • How long does it typically take for an order to be processed? 

    The standard processing time for orders is 1-3 business days.

    For custom pieces, the processing time is 7-10 business days.

  • Do you ship to P.O. Boxes?

    We currently do not ship to P.O. Boxes or mail forwarding companies
    At Al Jamilah Kloset, we prioritize the security and protection of our customers' personal and financial information. To ensure this, our system requires the billing and shipping addresses to match for all orders. This policy is in place to protect our customers from unauthorized transactions and potential fraud.

  • How do I get in contact with customer service?

    If you have any questions or concerns, please send us an email at info@aljamilahkloset.com We will get back to you as soon as possible. Please allow 1–2 business days for a response.

  • Why do the colors of the items on your website look slightly different from what I see in person?

    Colors may vary slightly due to lighting conditions. We strive to provide the most accurate representation of our items, but some variations may occur.